As a Mid-Market Customer Success Manager, you will be the primary point of contact for Mid-Market accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with the product team to shape the product roadmap based on customer feedback.
As a CSM, you'll manage relationships to boost retention and growth by spotting up-sell, cross-sell, and churn-risk early. You will develop solutions to meet client goals, deliver platform training, guide on contracts, configurations, ad tracking, finance, and reporting, and drive platform adoption.
You’ll be the face and voice of Deel for our clients, responsible for onboarding clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues.